Refunds/Shipping Policy

 

Refunds/Shipping Policy

Barney’s Bakeshop’s bakes are handmade to order & quality checked before despatch.

If you request to cancel your order, you may do so as long as you have not yet received a despatch/collection email for your order, as this means you order has been fulfilled & is on its way to you.

All orders will be sent via the Royal Mail Tracked 24 service. You will receive notifications on the journey of your order & you will have the option to redirect your parcel. Please contact us if you have not been sent any tracking information & we will send you the tracking number. Note, it is the customer’s own responsibility to arrange redirection or request a safe place to leave their parcel. We do not take any responsibility for parcels that go missing that have been left in a safe place. We will not be responsible if your parcel arrives & no one is at the property to accept it. We are not responsible for any damaged items during transit, or any damage due to warm weather, this is out of our control & at the customer's risk & no refunds or replacements will be given in these instances. In the very rare event your parcel goes missing, we will reimburse in the way of a discount code. Once your order is in transit it is out of our control. Please note, Royal Mail aim to deliver Royal Mail Tracked 24 items the next working day - however, these timescales aren’t guaranteed & we will not be responsible for late delivery. You can view the terms and conditions of this service (SEE PAGE 6: 3.3.1) at: https://www.royalmail.com/sites/royalmail.com/files/2026-06/Specific-Terms-Non-Account-Domestic-Tracked-Products-RMG-and-PFW-Version-20.pdf